UCBCares is a dedicated service providing support to patients and healthcare professionals throughout the treatment journey. You can reach the UCBCares team by phone or email.

We are here to support you with every step on your treatment journey:

From the moment you contact UCBCares, a member of our dedicated team will help you with the following:

  • Answer your questions about UCB medicines
  • Share guidance which can help you to better understand and manage your treatment
  • Listen to and record any side-effects or complaints you may have with your UCB medicine
  • If you are a HCP, you can contact UCBCares for any questions you may have about UCB's products.


Available: Mondays to Thursdays 9am-4pm, Fridays 9am-12pm

+32 2 559 92 00

0800 38008 (freephone from Belgium)

To report an adverse event or product complaint, please contact UCBCares using the contact details above.


UCB Pharma S.A.
Allée de la Recherche 60
1070 Brussels - Belgium

For more ways to contact UCBCares in Belgium, please visit the Contact Us page.